Terms and Condition

• • All admission tickets purchased via our website grant access to Lincoln Zoo on the specific date and time selected during booking. Tickets are only valid for entry on the date and time chosen.
  • Ticket prices are listed on our website and may change periodically. Prices shown online apply only to purchases made through our website and may differ from on-the-door prices.
  • Admission tickets are non-refundable and non-transferable.
  • A minimum of 7 days’ notice is required to postpone a pre-booked admission. A £10 rebooking fee applies and must be paid at the time of postponement. Rebooking must be arranged at the time of postponement by emailing: operations@lincolnzoo.co.uk.
  • Please bring your email confirmation (printed or mobile) as your receipt on the day of your visit.
  • For all memberships, a photo and full name are required to issue a membership card.
  • In the event of poor weather or safety concerns, Lincoln Zoo reserves the right to postpone your visit and offer a suitable rebooking.
  • Admission vouchers are valid for 10 months from the date of purchase.
  • Vouchers may be extended for an additional 10 months for a £25 fee. To request an extension, please email: operations@lincolnzoo.co.uk.
  • Age Categories:
  • Under 2s: Free admission
  • Children: Ages 2–16
  • Adults: Ages 17 and above
  • Ticket Definitions:
  • Adult: A person aged 17 to 64 years inclusive
  • Child: A person aged 3 to 16 years inclusive
  • Senior Citizen: A person aged 65 years and over
  • Carer: An individual accompanying a disabled person to provide necessary support and assistance
  • Disability: A physical or mental impairment with substantial and long-term adverse effects on daily activities, as defined by the Equality Act 2010
  • Disabled: A person meeting the criteria for Disability
  • Group: A party of 15 or more individuals, including any combination of Adults, Children, Senior Citizens, or Students
   
  Discounted Ticket Terms
  • If you are purchasing a discounted ticket (Disabled, Senior Citizen, or Carer), you must present valid proof of eligibility upon entry to Lincoln Zoo.
  • Senior Citizens must provide photographic identification, such as a passport or driving licence.
  • Disabled Visitors must provide accepted proof of disability, such as:
  • A “Blue Badge” parking permit issued by a local council
  • A letter from the Department for Work and Pensions confirming disability status
  • Photographic identification
  • Carers accompanying a Disabled visitor are eligible for the Carer’s discounted rate only when providing care during the visit. Carers must present one of the following forms of identification:
  • ID from a care home or employer
  • A Care Allowance claim letter
  • A Metro bus pass for disabled individuals that states “Plus One
• Some areas, facilities, or amenities may be closed, restricted, or unavailable at certain times due to maintenance, safety requirements, operational needs, or other reasons. Access is not guaranteed, and availability may change without prior notice.

Access Restrictions: Only individuals who have booked a VIP Animal Experience through our official website are permitted to enter designated VIP areas. This includes access for photography purposes. Entry without a valid booking is strictly prohibited.

Booking and Refunds:

• All VIP Animal Experiences must be booked via our official website.
• Refunds are available only to the original purchaser, using the original payment method, and must be requested within 14 days of purchase. Please note this timeframe is based on the purchase date, not the date the voucher is gifted.

Postponements and Rebooking:

• We require a minimum of 7 days’ notice to postpone any pre-booked experience.
• A £10 rebooking fee applies and must be paid at the time of postponement.
• Rebookings must be arranged at the time of postponement by emailing: operations@lincolnzoo.co.uk.

On the Day:

• Please bring both your voucher and booking confirmation with you on the day of your experience.

Weather Policy:

• In the event of adverse weather conditions that may pose a safety risk, Lincoln Zoo reserves the right to postpone your experience and reschedule it for a later date.

Availability:

• Peak periods such as weekends and school holidays are particularly busy. We recommend booking early to avoid disappointment.

Voucher Validity and Extensions:

• Vouchers are valid for 10 months from the date of purchase.
• You may extend your voucher for an additional 10 months for a £25 fee. To request an extension, please email: operations@lincolnzoo.co.uk.

Age Requirements:

• The minimum age for all experiences is 8 years old.
• Participants aged 8–16 must be accompanied by a fee-paying responsible adult.

Pregnancy Policy:

• While our experiences carry very low risk, if you are pregnant, we offer the option to extend your voucher for 12 months. Please contact operations@lincolnzoo.co.uk with appropriate notice.

• • Non-Transferable: Annual passes are non-transferable and may only be used by the individual named on the pass.
  • Pricing: Prices may differ between online purchases and those made at the entrance.
  • Refunds: Refunds are available only to the original purchaser, using the original payment method, and must be requested within 14 days of purchase.
  • First Visit Requirements: Please bring your email confirmation on your first visit, as it serves as your proof of purchase.
  • Membership Identification: A photo and full name are required for each membership card issued.
  • Weather Policy: In the event of severe weather conditions that may impact safety, Lincoln Zoo reserves the right to postpone visits and reschedule accordingly.
  • Validity: Annual passes are valid for 12 months from the date of purchase.
  • Age Categories:
  • Under 2s: Free admission
  • Children: Ages 2–16
  • Adults: Ages 17 and above